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1

A model of retail job characteristics, employee role ambiguity, external customer mind-set, and sales performance

Mark C. Johlke, Rajesh Iyer

Journal:

Journal of Retailing and Consumer Services

Year:

2013

Language:

english

File:

PDF, 238 KB

english, 2013

2

Sales presentation skills and salesperson job performance

Johlke, Mark C.

Journal:

Journal of Business & Industrial Marketing

Year:

2006

Language:

english

File:

PDF, 310 KB

english, 2006

3

The role of external customer mind-set among service employees

Iyer, Rajesh, Johlke, Mark C

Journal:

Journal of Services Marketing

Year:

2015

Language:

english

File:

PDF, 301 KB

english, 2015

4

Factors influencing student perceptions of unethical behavior by personal salespeople: An experimental investigation

John R. Sparks, Mark Johlke

Journal:

Journal of Business Ethics

Year:

1996

Language:

english

File:

PDF, 1.37 MB

english, 1996

5

An integrated model of sales managers’ communication practices

Mark C. Johlke, Dale F. Duhan, Roy D. Howell, Robert W. Wilkes

Journal:

Journal of the Academy of Marketing Science

Year:

2000

Language:

english

File:

PDF, 1.55 MB

english, 2000

6

The Impact of Perceived Organizational Support on the Relationship Between Boundary Spanner Role Stress and Work Outcomes

Christina L. Stamper, Mark C. Johlke

Journal:

Journal of Management

Year:

2003

Language:

english

File:

PDF, 169 KB

english, 2003

7

Supervisor Communication Practices And Boundary Spanner Role Ambiguity

Mark C. Johlke and Dale F. Duhan

Journal:

Journal of Managerial Issues

Year:

2001

Language:

english

File:

PDF, 1.18 MB

english, 2001

8

Antecedents to boundary‐spanner perceived organizational support

Johlke, Mark C., Stamper, Christina L., Shoemaker, Mary E.

Journal:

Journal of Managerial Psychology

Year:

2002

Language:

english

File:

PDF, 207 KB

english, 2002

9

An Examination Of The Antecedents Of A Crucial Selling Skill: Asking Questions

Mary E. Shoemaker and Mark C. Johlke

Journal:

Journal of Managerial Issues

Year:

2002

Language:

english

File:

PDF, 1.30 MB

english, 2002

10

Testing Competing Models of Sales Force Communication

Mark C. Johlke and Dale F. Duhan

Journal:

Journal of Personal Selling and Sales Management

Year:

2001

Language:

english

File:

PDF, 2.03 MB

english, 2001

11

Reviews of books

Victoria L. Crittenden, James R. Brown, Mark C. Johlke, Mary Joyce, Barry J. Babin

Journal:

Journal of the Academy of Marketing Science

Year:

1998

Language:

english

File:

PDF, 729 KB

english, 1998

12

Factors Influencing Student Perceptions of Unethical Behavior by Personal Salespeople: An Experimental Investigation

John R. Sparks and Mark Johlke

Journal:

Journal of Business Ethics

Year:

1996

Language:

english

File:

PDF, 2.46 MB

english, 1996

13

Special Abstract Section: 2006 National Conference in Sales Management 305-308

Journal:

Journal of Personal Selling and Sales Management

Year:

2006

Language:

english

File:

PDF, 80 KB

english, 2006

14

Customer orientation as a psychological construct: evidence from Indian B-B salespeople

Johlke, Mark C., IYER, RAJESH, Phau, Ian

Journal:

Asia Pacific Journal of Marketing and Logistics

Year:

2017

Language:

english

File:

PDF, 579 KB

english, 2017